Return & Refund Policy
Thank you for shopping with SNL Home! We want you to love your purchase. If something isn't right, we're here to help.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at sales@snlandthings.com with your order number and reason for return.
Please Note: Because SNL Home partners with specialized fulfillment centers, do not mail items back to our corporate address without contacting us first. For large or bulky items (such as dining sets or appliances), please contact us before initiating a return; we may offer a partial refund or alternative resolution without requiring the item to be shipped back.
If your return is accepted, we will send you an official return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned due to hygiene, safety, and customization regulations. This includes:
- Personal Care Goods: Opened or used beauty products, cosmetics, organic/vegan soaps, and natural deodorants.
- Perishable Goods: Food, flowers, or plants.
- Custom Products: Special orders or personalized items.
- Hazardous Materials: Flammable liquids or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Return shipping is a flat rate of $25. Please note that oversized or furniture items (such as dining sets) are non-returnable due to the nature of freight shipping. If you have questions about a specific item's return eligibility, please contact us at sales@snlandthings.com before initiating a return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must meet the same condition requirements listed above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@snlandthings.com.
Corporate Registration:
SNL Home is an official brand operated by SaltNationLine and things LLC.
Corporate Mailing Address: 5814 State Highway 29, St. Johnsville NY 13452